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Terms Conditions That Apply to Your imau4d Account

Before you fund your account or access the lobby, these terms set out what you agree to and what we commit to in return.

Applies to all Malaysia account holdersCovers deposits, withdrawals and account useTouch 'n Go eWallet, Boost, GrabPay includedAvailable where local law permits

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, or you need to raise a concern about how these terms have been applied to your account, our support team handles policy queries through the channels below. Have your account reference ready when you write in — it speeds up the process considerably.

Live Chat Open the chat widget from your account dashboard. Our team handles terms queries and can escalate account-level issues raised under these conditions.

Email Support Write to our support address from your registered email. Include your account reference and the specific clause or transaction you want reviewed.

Account Help Centre The Help Centre inside your account covers common terms questions — deposit policy, withdrawal steps, account closure and payment method changes.

What These Terms Cover and How They Apply

imau4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on imau4d, you confirm that you have read, understood and agreed to these terms in full. They govern how your account is created and maintained, how funds move through our supported payment rails — Touch 'n Go eWallet, Boost, GrabPay, DuitNow and

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FPX — and how disputes are handled. Access to the platform and eligibility to hold an account depend on local law; these terms apply only in regions where use is permitted. We may update these terms when operational or regulatory circumstances require it. When that happens,
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we will notify you through your registered account before any changes take effect. Continued use of your account after the notice period means you accept the revised version. If you do not agree, you may close your account by contacting our support channel. Funds held in
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your account wallet at the time of closure will be processed through the same payment method used for your most recent deposit, subject to verification. Players in Subang Jaya and across Malaysia are subject to the same version of these terms; no regional variant applies unless
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stated separately. These terms do not override applicable Malaysian consumer protection obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

Your account data is held securely and used only for the purposes described in these terms and our privacy policy. We do not share your details with third parties outside the operational scope of running your account — including payment processing through Touch 'n Go eWallet, Boost and GrabPay. You have the right to request a copy of the data we hold, to correct inaccurate records, and to ask us to close your account at any time.

Data Retention

We retain your account records for as long as your account is active and for a defined period after closure, in line with financial record-keeping obligations under Malaysian law.

Cookie Use

Our platform uses session and analytics cookies. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how your account dashboard loads.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it.

Requesting Changes

To update personal details, correct account information or request data deletion, contact support via live chat or email with your account reference and the change you need.

Common Questions About imau4d Terms & Conditions

These are the questions we receive most often about how our terms work in practice — covering your account rights, payment rules and what happens when things change.

Yes. All deposits, including those made through Touch 'n Go eWallet, Boost and GrabPay, are governed by these terms. The payment method does not change your obligations or ours.

Remaining funds are returned via your last verified payment method after your closure request clears identity checks. Timelines depend on the payment rail used.

We can update these terms, but we will notify you through your registered account before changes take effect. Continued use after the notice period counts as acceptance.

Contact our support team via live chat or email using your registered address. We will respond with the data we hold, subject to identity verification on your account.

No regional version applies unless we state otherwise. The same terms cover all account holders across Malaysia where access is permitted under local law.

Raise the issue through live chat or email, quoting your account reference and the relevant clause. Our team reviews disputes and responds with a written outcome.

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