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How imau4d Handles Your Personal Information

When you open an account or make a deposit through Touch 'n Go eWallet, Boost or GrabPay, you share personal data with us — and this page tells you exactly what we collect, why we keep it and what you can do with it.

Account data clarityPayment info handled locallyYour rights, your requestNo third-party sellingApplies where local law permits
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imau4d How imau4d Handles Your Personal Information
HOW WE PROTECT YOUR INFO

Data Handling, Cookies and Account Security

Security is built into how we process data at every step — from the moment you log in to when a withdrawal clears back to your wallet. We use encrypted connections for all account sessions. Cookies help us remember your session state and payment preferences, so you are not re-entering your wallet choice every visit. You can manage cookie settings through your browser. Data retention timelines follow applicable legal requirements, and we review what we hold on a rolling basis.

Encrypted Sessions

Every account session runs over an encrypted connection. Your login credentials and payment references — whether from Touch 'n Go eWallet, Boost or GrabPay — are never transmitted in plain text.

Cookie Use

We use session cookies to keep you logged in and to remember your last payment method. You can clear or block cookies through your browser settings; some account functions may work differently if you do.

Retention Policy

We keep account data only as long as your account is active or as required by applicable law. Once the retention period ends and no legal hold applies, data is removed from our systems.

No Third-Party Sale

Your personal details are never sold to advertisers or data brokers. Certain service providers — like payment processors handling your GrabPay or Boost transaction — access only what they need to complete that step.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to know what data we hold on you, request a correction or ask us to remove specific records, our support team handles these requests directly. You can reach us through live chat on the platform, by email or through the account help section. We aim to acknowledge privacy requests within two business days and resolve them within a reasonable period depending on the complexity of your request.

Live Chat Start a chat session from your account dashboard. Our team handles data queries the same way they handle payment or account questions — direct and without passing you around.
Email Support Send your request to our support email with your registered account name. We log every privacy request and reply with a reference number so you can track the outcome.
Account Help Section Inside your account settings, the help section links directly to our support queue. Use it to raise a data access or deletion request without leaving your logged-in session.

Common Questions About Our Privacy Policy

These are the questions we see most often from account holders about how their data is managed on imau4d. If yours is not covered here, reach our support team through live chat or email and we will give you a specific answer.

We collect your name, email address, phone number and account credentials at registration. Your payment references from Touch 'n Go eWallet, Boost or GrabPay are also logged for each transaction.

We share data only with service providers who need it to operate a specific function — payment processors, identity verification services. We do not sell your data to marketers or data brokers under any arrangement.

Send a request through live chat or email with your registered account name. We will acknowledge within two business days and provide the relevant data within a reasonable period based on your request.

Yes. Submit a deletion request through support. We will remove your data once the retention period required by applicable law is satisfied and no active dispute or audit obligation applies to your account.

We store the transaction reference and amount — not your full wallet credentials. The wallet provider handles its own authentication; we only see the confirmed result and the reference that appears in your account history.

This policy applies to all account holders who access imau4d where local law permits. Use of the platform is subject to the laws of your jurisdiction; eligibility is determined by local regulations in your region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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